Returns & Exchanges

 

At Farmhouse Furniture KY, we take great pride in the quality, detail, craftsmanship, and overall excellence of our products. Our attention to detail in construction, refinishing, refurbishing, design and material is unwavering, which is why we have a satisfaction guarantee on early piece. 


RETURNING MERCHANDISE


Please note that refunds are only issued within 30 days of delivery and proof of purchase is required. Upon return, your item will be inspected, and  refunds will be issued for the purchase price only. Shipping charges are non-refundable with the exception of damaged or defective merchandise.

When returning an item, please email farmhousefurnitureky@gmail.com with your order details and further instructions will be given to you. Upon returning your item to our shop, the refund will be issued assuming there are no damages to the product.


FURNITURE

Furniture orders are put on the build schedule immediately upon order and specific wood orders are placed in advance to have the furniture built to your specifications. They can be cancelled, changed, or returned within 30 days of purchase and 10% of the 50% deposit will be non-refundable. Furniture orders cancelled after the 30 days and before time of delivery can be refunded but a non-refundable 50% fee will be charged.


EXCHANGES

Exchanges can only be made for different sizes and customer will be responsible for shipping costs both ways for any shipped product. In order to process an exchange, send an email to farmhousefurnitureky@gmail.com with your request and order details.

For all other exchanges, simply return your item and then place a new order for the item you’d like in exchange.


FINAL SALE & CLEARANCE ITEMS

Clearance items purchased are considered final sale and are non-returnable and non-refundable.


PRICING

All prices online are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change.


CONTACT US

Please reach out to us if you ever need anything or have any questions. Send us an email at farmhousefurnitureky@gmail.com for a speedy response from Josh or Lauren. 


Want to reach us more quickly:


For questions about Decor, call or text (410) 353-7859 


For questions about refinished or custom built furniture, call or text (859) 802-9692


We are always happy to help in any way we can!


image38