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Before Ordering:
Please familarize yourself with the following standards and policies to ensure that we're a right fit for you. When ordering, you're agreeing that you have read this page and agree with all. If you have any questions or concerns, please call us at 859-910-7654 and we will be happy to discuss.
The Farmhouse Standard:
Farmhouses were designed and built from local materials. That’s what we strive to do, use materials closest to home. We don’t buy more than we need and do not hand-select our lumber. We use what we are given from our suppliers to build something beautiful out of that which will last for years to come.
Each board of lumber is like a fingerprint carrying a unique grain pattern. Wood species may carry similar traits, but each board is going to have its own personality. We build with real, solid wood that has character. Character includes, but is not limited to variations in color such as containing sapwood (wood closest to the bark and lighter in color) and/or heartwood (darker in color compared to the sapwood) that makes the wood appear to have stripes or streaks, knots (created by the connection of branches), voids (where knots have fallen out), rough patches, minor cracks, and live edges. There might be filled and unfilled knots, voids, and cracks depending on the depth and if the place is able to hold resin or epoxy. We cannot guarantee lumber to not have any of the above due to how lumber is graded, how we have to build the table to prevent any tension between the boards for it to last, and to avoid waste. Therefore, it’s likely your table will have character.
All wood takes stain differently even if it’s the same wood species. What you see in the showroom, in a picture, or sample could still be slightly different than the build you receive. We cannot control how each board will stain. We use some machinery to help with the process of planing and joining the boards. However, we are humans and not machines that are crafting these pieces and we strive daily to improve our craftsmanship. Some may see the character in wood as imperfections, but we celebrate these beautiful elements that make each piece of furniture truly one-of-a-kind.
If you're looking for a piece of furniture without any character mentioned above, then our business may not be the right fit for you and that’s okay.
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Finishing Products Used:
We are very specific about the products we use in our finishing process. The products we use include but are not limited to Minwax Oil Based Stain, Old Masters Wiping Stain, Masters Armor Conversion Varnish by Old Masters, Sherwin Williams Pro Industrial Water Based Alkyd Urethane, and Renner Wood Coatings. We have ensured that these products are safe for our employees during the application process, we have access to the Safety Data Sheets, they can be used with our spray equipment, and we have the needed experience with these products to ensure your finished product meets our standards and yours.
We cannot use products provided by clients (i.e., a private brand of paint that your cabinet company used in your home) due to not having the needed safety information for our employees, spray equipment, and insurance purposes. Also, we don’t have the experience to work with some products so that we can address any issues that arise during the application process.
You can learn more about the products we use HERE.
Payment Policies:
A 50% deposit is required to purchase materials and place the build on the schedule. If you need to make multiple payments, we will work with you on a payment plan either through Quickbooks or you can set it up through Affirm on our website. Once the 50% deposit is reached, we will be able to begin ordering materials and save a date on the calendar for your build.
Upon completion of your build, a final invoice will be sent to you with an expiration date. The invoice must be paid within 5 days regardless of pick-up or delivery dates scheduled. A 1.5% interest rate will apply after one week’s late notice and each additional month afterwards.
Timing of Your Build:
Once your 50% deposit is paid, we email you the estimated "week of" that your build will begin. For example, if your build will begin the week of April 24th, it could begin on a Monday or Thursday of that week. This is due to the delivery schedule of our suppliers. Also, the estimated week of beginning a build is just an estimate. It’s possible that your build could move up or be pushed back. We will be sure to update you if your build is moved.
Due to supply and demand with materials and the process of woodworking, we cannot guarantee any build to be completed before a specific holiday or birthday. We will contact you once the build has begun and will send progress updates throughout.
Cancellations:
Furniture orders are put on the build schedule immediately upon order and specific material orders are placed in advance to have furniture built to your specifications. An order can be canceled within 48 hours of purchase. We purchase materials almost immediately after your purchase. After 48 hours, there’s no refund.
Changes to Order:
Please review all details on your order to ensure everything is correct. Changes can only be requested within 48 hours of purchase. Please note, changes can impact the price.
In the event, after the completion of the project the Client/s want/s to make changes including, but not limited to wood species, stain and/or paint colors, legs, hardware, etc. that is different from what is listed on the invoice, you will be charged the full cost in materials plus the hourly workshop rate.
Exchanges:
Custom builds are final sale and non-refundable.
Exchanges of your purchase from the “Seller” (Farmhouse Furniture KY) must be reviewed by the Quality Control Team to determine the condition of the piece. In order to process an exchange, send an email to farmhousefurnitureky@gmail.com with your request, order details and multiple pictures from various angles of your piece that you would like to exchange. Let our team know what new piece of furniture that you would like. We will determine the cost difference between the value of the old piece of furniture and the new piece. You will then be able to pay the difference along with any delivery cost. Please note that the value of your piece of furniture will be determined by its' current condition.
Pick-up and Delivery:
If you plan to pick-up your furniture, it must be picked-up within 2 weeks of being notified of the completion. After 14 days of notification, a $50 fee will be charged per day for storage. As a small business, we do not have the capacity to store furniture.
If your delivery is scheduled by you with a third party we realize the pick-up time by the delivery company is out of your control and may take longer than 14 days. However, please keep in mind that we cannot store furniture for months at a time. If we help you schedule a delivery or schedule the delivery for you, please note that we do not have an affiliation with the third party company. They are their own entity and will have their own policies.
Responsibility of Care:
Real wood is considered a hygroscopic material. This simply means that it absorbs moisture whether in the air or on the surface to create equilibrium between itself and its’ environment. Therefore, all real wood furniture will expand and contract naturally. For example, in the summer, wood can swell due to increased levels of humidity. Then, it will shrink in the winter due to dryer temperatures and less moisture in the air. This natural movement is not something to be concerned with, it’s just a natural process. The ideal humidity level in your home is between 45-55%.
The varnish we use for the top coat will protect your furniture to a point. Exposing water on your furniture is ok for a short-time. However, it is best to clean up any water/liquids from your furniture immediately to prevent damage. Keep in mind this is real wood, not stone or metal, so be very cautious with hot items. You will need to use placemats, coasters, and/or hot pads daily for food and drinks. These small practices will tremendously help with the longevity of your finish. If you notice any water or heat rings, knicks and scratches, you can use Restor-A-Finish by Howard Wood Products, Inc. This can be found at Lowe's, Home Depot, or on Amazon. Their website has a display of color options to match up to the stain of your wood. Use as directed on the can.
We will provide a simple care instruction sheet upon pick-up or delivery. Farmhouse Furniture KY is not responsible for how the furniture is cared for. If you have questions, please let us know. If your furniture needs to be refinished due to the following reasons, but not limited to, water, heat, scratches, pet damage, etc., it can be completed at the cost of our hourly shop rate plus materials, and pickup/delivery.